FAQ

You may be a member or a guest shopper in order to place an order at our website (If you are not still a member, you click here and create your account.) After creating your account, you may go to the page of the product you wish to buy and choose its color, number/size and click on the “Add to bag” button. After that, you may click on the “My Bag” button on upper right side of the page and after specifying your shipping, delivery and payment information and thus, you may place an order.

Enter into “Login” section in the page and click on “I forgot my password” link and enter your e-mail address you specified when registering into the website. Shortly afterwards, you shall get an e-mail including the password you specified when registering.

You are required to provide complete and undated information onto the membership form when registering. In any problems relating to your orders, our customer representative shall contact you via the contact information provided in the subscription contract. Your order shall be sent to the delivery address you provide. You must provide your address in full to avoid any problems during the delivery.

After your order request reaches our system without any problems, an e-mail specifying the details of your order shall be sent to your e-mail address you specified when registering into our system. Our customer representatives shall prepare and ship the products to deliver them as soon as possible and without any problems. After we receive your order request, you shall get your order as soon as possible. When your product is delivered to the shipping company, we shall send you an e-mail and you shall be informed of the cargo. Penti shall not be responsible for the depletion of the product stocks in order for which no payment has been made in this period. The orders made via credit cards shall be instantly processed.

You may follow your orders placed at our website at “my orders” section of “my account” page after logging in.

The orders placed at www.penti.com.ro may be cancelled by the customers prior to the delivery to the shipping company. You may communicate your cancellation requests via an e-mail at contact@penti.com.ro. The transactions carried out after the delivery shall be classified as return transactions.

If your order placed at our website has not yet reached you, you may communicate your change request to our customer services representative via an e-mail at contact@penti.com.ro.

We do not have a corporate invoice option. Only individual customer invoices are issued.